Guarantee and Cancellation Policies are Subject to Change

  •         The minimum check-in adult age is 19 or older and you must assume all liability for the reservation
  •         Always review policies or terms and conditions while making your booking
  •         When submitting your reservation, you are agreeing to the specific terms and conditions for that reservation type
  •         Special offers and promotional rates at our Kingston boutique hotel have specific requirements noted at time of reservation and             may not be represented here

Guarantee Reservations and Deposits

    • All reservations require a valid credit card to guarantee them. Credit cards that cannot obtain a proper authorization code will result in cancellation of the reservation.
    • Advance purchase rates are non-refundable, full advance credit card payment is required for Advance Purchase Rate at the time of booking, no changes or cancellations allowed. Applicable taxes not included.
    • All rates are based on CDN dollar currency and exclude any applicable taxes.
    • The following taxes apply towards all bookings:
      •  Harmonized Sales Tax (HST) at 13%
      • Municipal Accommodation Tax (MAT) at 4%
      • 13% HST – MAT Tax – at 0.52%
    • All reservations are subject to limited availability. Price based on per night and double occupancy basis. Applicable taxes not included.
    • Please note that only select rooms are designated as pet-friendly so you must inform us at the time of booking so we can make arrangements for your request accordingly. For pet-friendly designated rooms, see Pet Policy. Dogs are the only pet types allowed

Cancellation Policy

  • Any cancellations or changes to the reservations may be made (48) hours prior to arrival date with no charges to your credit card by calling the hotel front desk
  • For cancellations that happen within (48) hours prior to the arrival date, a penalty of (1) night room plus taxes will be charged to your credit card on file

Cancellation Policy – Group Bookings

  • The 48 Hour cancellation policy does not apply to group bookings of 9 or more rooms. Group bookings require a minimum 50% non-refundable deposit to secure a reservation.

Check-in time – 3:00 pm (15:00)

Check-out time – 11:00 am (11:00)

Early Arrivals

To ensure an early arrival, the room must be reserved the night prior to your stay. Please contact Guest Services at 1(866) 634-9900 to confirm early check-in time as per room assignment.

Late Arrivals

The Lobby reception is open daily for arrivals from 3:00 pm to 11:00 pm. For late arrivals past 11:00 pm, please contact Guest Services at 1(866) 634-9900 to make arrangements accordingly. Guest Services is accessible by phone 24 hours from inside and outside.

Late Departures

  • Past 11 am: Extend to 1pm departure as a courtesy based on availability
  • Past 1 pm: 50% room charge of the reservation rate up to a 4pm departure
  • Past 4 pm: Full reservation value charged to credit card on file up to a 11am departure the following morning

Lobby Timings

  • The Lobby reception is open everyday from 7:00 am – 11:00 pm. Please contact Guest Services for any questions or inquiries at (866) 634-9900. Guest Services is accessible to guests 24 hours a day from inside and outside.

Breakfast Timings

Attention Guests: Breakfast services are temporarily suspended until further notice and will resume very soon.

  • Monday to Friday – 7:00 am to 9:30 am
  • Saturday/Sunday – 7:00 am to 10:00 am